Portkey Emergency Response System

Emergency Response Guidelines

The emergency response system is designed for critical situations that require immediate attention from the Core Engineering team. Activating this alert will notify all team members simultaneously.

Appropriate Use Cases:

• Critical production outages affecting a significant number of users or merchants
• Security incidents with potential customer data exposure
• Severe platform stability issues requiring immediate intervention

Responsibilities:

• Confirm the issue cannot be resolved through standard support channels before activating
• Be prepared to provide detailed information about the emergency when contacted
• Document all steps taken before activating the emergency response
• Remain available for communication after sending the alert

Alternative Contacts:

For less urgent issues, please consider contacting:

• The Ascend Corp/Portkey chat channel or email