IMPORTANT: This emergency button alerts the entire Core Engineering team. Use only in genuine emergencies that require immediate attention.
Alert Sent
The Portkey team has been alerted and someone will get in touch with you soon.
Error
There was a problem sending the alert. Please try again or use alternative contact methods.
Emergency Response Guidelines
The emergency response system is designed for critical situations that require immediate attention from the Core Engineering team. Activating this alert will notify all team members simultaneously.
Appropriate Use Cases:
Critical production outages affecting a significant number of users or merchants
Security incidents with potential customer data exposure
Severe platform stability issues requiring immediate intervention
Responsibilities:
Confirm the issue cannot be resolved through standard support channels before activating
Be prepared to provide detailed information about the emergency when contacted
Document all steps taken before activating the emergency response
Remain available for communication after sending the alert
Alternative Contacts:
For less urgent issues, please consider contacting: